Privacy Policy

Last updated: 23 July 2026

Gamber Limited, trading as Gamber Log Yard Hereford, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit gamberlogyardhereford.co.uk, contact us, enquire about our firewood or arrange an order, collection or delivery.

1. Who We Are

Gamber Limited is responsible for deciding how and why your personal information is used. This means that Gamber Limited is the data controller for the personal information covered by this policy.

Trading name: Gamber Log Yard Hereford

Legal company name: Gamber Limited

Company number: 15050908

Registered office:
Kings Buildings
Lydney
Gloucestershire
GL15 5HE

Trading and correspondence address:
New House Farm Barn
Grafton Lane
Hereford
HR2 8BL

Email: info@gamber.co.uk

Telephone: 07519 110239

2. Personal Information We Collect

The information we collect depends on how you use our website and deal with us.

Information You Provide

When you complete our website enquiry form, telephone us, email us or arrange an order or delivery, we may collect:

Your name.
Your email address.
Your telephone number.
Your delivery or collection address.
The subject or type of your enquiry.
Information contained in your message or correspondence.
Details of the firewood, quantity, delivery or collection you require.
Delivery instructions and information about access to your property.
Order, invoice and payment information.
Customer-service, complaint or dispute information.
Any other information you choose to provide.

Please do not submit sensitive personal information through the website enquiry form unless it is genuinely necessary for us to deal with your request.

Information Collected Automatically

When you visit the website, our website, hosting provider and security systems may automatically process limited technical information, including:

Your IP address.
Your browser and device type.
Your operating system.
The date and time of your visit.
The pages and website resources requested.
The website or search engine that referred you to us.
Website errors and performance information.
Security events and server-log information.
Your cookie-consent choices.

This information is used primarily to operate, secure, maintain and troubleshoot the website.

3. How We Collect Personal Information

We may collect personal information:

Directly from you when you complete the website enquiry form.
When you contact us by telephone, email, social media or another method.
When you place an order or arrange a delivery or collection.
Automatically through website, server and security systems.
Through Google Analytics where you have consented to Statistics cookies.
From payment, accounting, delivery or professional-service providers where necessary.

4. How We Use Personal Information

We only use personal information where we have a lawful reason for doing so.

Responding to Enquiries

We use information submitted through the website, by email or by telephone to:

Respond to questions about our firewood.
Provide information about availability and pricing.
Discuss delivery or collection arrangements.
Prepare quotations or order information.
Contact you about an enquiry you have made.
Follow up on an enquiry where it is reasonable to do so.

Our lawful basis is normally taking steps at your request before entering into a contract or our legitimate interest in responding to genuine business enquiries.

Orders, Deliveries and Collections

Where you place an order, we may use your personal information to:

Confirm and manage your order.
Arrange delivery or collection.
Contact you about delivery times, access or instructions.
Maintain order and customer-service records.
Deal with complaints, refunds, cancellations or disputes.

Our lawful basis is normally the performance of a contract with you or taking steps at your request before entering into a contract.

The website does not currently provide a conventional online checkout or customer-account facility. Enquiries, orders and payment arrangements are dealt with directly by Gamber Log Yard Hereford.

Invoices, Payments and Business Records

We may use customer, order and transaction information to:

Prepare and maintain invoices and receipts.
Record and reconcile payments.
Maintain accounting and tax records.
Prevent fraud or non-payment.
Establish, exercise or defend legal claims.

Our lawful bases are performance of a contract, compliance with legal obligations and our legitimate interest in maintaining proper business records.

We do not collect complete payment-card details through this website.

Website Operation and Security

We may use technical information to:

Operate and maintain the website.
Keep the website, forms and hosting systems secure.
Detect spam, fraud, misuse and malicious activity.
Investigate errors and security incidents.
Create and restore website backups.
Monitor website availability and performance.
Protect our business, customers and website visitors.

Our lawful basis is our legitimate interest in operating a secure and reliable website.

Service Communications

We may contact you where necessary about an enquiry, order, delivery, payment, complaint or other business matter.

These messages are service communications and are not marketing.

Marketing

We do not use information submitted through the website enquiry form to send unrelated marketing communications without an appropriate lawful basis.

Where you have specifically agreed to receive marketing information, you may withdraw your consent at any time by contacting us.

5. Website Enquiry Form

The website uses a Divi contact form to collect:

Your name.
Your email address.
Your contact number.
The type of enquiry.
Your message.

Form submissions are sent to us by email so that we can respond to your enquiry. The website and its security systems may also temporarily process technical information associated with the submission to prevent spam, abuse and automated form submissions.

Submitting an enquiry form does not give us permission to send unrelated marketing communications.

6. Google Analytics

With your consent, we use Google Analytics 4 to understand how visitors find and use the website and to help us improve its content, performance and usability.

Google Analytics is provided by Google Ireland Limited.

Our Google Analytics measurement ID is G-VHZR5B22XK.

When you accept Statistics cookies, Google Analytics may process information including:

Your IP address and approximate geographical location.
Your browser, device type and operating system.
The pages you visit.
The date, time and duration of visits.
The website, search engine or link that referred you to us.
Links, buttons and other website features you use.
Cookie and device identifiers.
Technical performance and error information.

We use this information to produce statistical reports about website traffic, popular pages, visitor journeys and website performance.

We do not intentionally send your name, email address, telephone number or enquiry-form contents to Google Analytics.

Our lawful basis for using Google Analytics is consent. Google Analytics is disabled unless you accept Statistics cookies through the website's cookie controls.

You can reject Statistics cookies or withdraw your consent at any time through the Cookie Settings section of the website.

We do not currently use Google Analytics information from this website for advertising, remarketing or creating advertising profiles.

Further information about Google's use of information is available in the Google Privacy Policy.

7. Cookies and Similar Technologies

The website uses cookies and similar technologies to:

Operate essential website functions.
Remember visitors' cookie choices.
Protect the website and its forms.
Provide optional website statistics where consent has been given.

Statistics and other optional cookies are disabled unless you give consent.

Further information is available in our Cookie Policy.

You can review or change your choices below:

8. Who We Share Personal Information With

We do not sell or rent personal information.

Where necessary, we may share information with trusted organisations that help us operate the website, manage the business or fulfil an order. These may include:

Website hosting and server providers.
Website developers and maintenance providers.
Website security and anti-spam providers.
Email and communications providers.
Google, where you have consented to Google Analytics.
Accountants, bookkeepers and other professional advisers.
Banks and payment providers.
Delivery contractors where required to fulfil an order.
Insurers, solicitors and debt-recovery providers.
Government departments, regulators, courts or law-enforcement bodies where disclosure is required or permitted by law.
A purchaser or successor organisation in connection with a sale, merger or transfer of the business.

Organisations processing personal information on our behalf are expected to protect it and use it only for the relevant service.

Some providers, including Google and certain payment or social-media services, may act as separate data controllers for some of their activities. Their use of information is governed by their own privacy information.

9. International Transfers

Some service providers may process personal information outside the United Kingdom.

In particular, Google and some other technology providers may process information using systems located in other countries.

Where personal information is transferred internationally by a provider acting on our behalf, we take reasonable steps to ensure that an appropriate legal safeguard is used. Depending on the circumstances, this may include:

A UK adequacy regulation.
The UK International Data Transfer Agreement.
The UK Addendum to the European Commission's standard contractual clauses.
An approved data-transfer framework.
Another transfer mechanism permitted under UK data-protection law.

10. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy legal, accounting, tax and contractual requirements.

Our normal retention periods are:

Enquiries that do not result in an order: normally up to 12 months after the last meaningful contact.
Order, delivery and customer-service correspondence: normally up to six years after the order has been completed.
Invoices, payments and accounting records: normally up to six years, or longer where required by law.
Complaints and disputes: for as long as reasonably necessary to resolve the matter and deal with any related legal claim.
Website security and server logs: for a limited period appropriate to security and troubleshooting, unless longer retention is necessary to investigate an incident.
Website backups: until overwritten or deleted as part of the normal backup cycle.
Cookie-consent information: for as long as reasonably necessary to remember and demonstrate the visitor's choice.
Google Analytics information: for the period configured in our Google Analytics property and in accordance with Google's applicable retention controls.

Google Analytics cookies may remain on your device for up to two years unless they are deleted earlier or a shorter period has been configured.

Information may be retained for longer where required by law, where a complaint or legal claim is ongoing, or where it is necessary to protect our legal rights.

When information is no longer required, it will be deleted, anonymised or securely destroyed.

11. How We Protect Personal Information

We use reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, misuse or disclosure.

These measures may include:

Password and access controls.
Secure HTTPS connections.
Website and server security monitoring.
Firewalls and malware protection.
Spam and automated-submission protection.
Software updates and security patches.
Website backups.
Restricting access to people who require the information for legitimate business purposes.

No method of internet transmission or electronic storage can be guaranteed to be completely secure.

12. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete information in certain circumstances.
Ask us to restrict how information is used in certain circumstances.
Object to processing based on legitimate interests.
Object to direct marketing.
Receive certain information in a portable electronic format.
Withdraw consent where we rely on consent.
Raise concerns about significant decisions made solely through automated processing.

These rights are not absolute and may be subject to legal restrictions or exemptions.

To exercise a right, contact info@gamber.co.uk. We may need to request information to confirm your identity before responding.

There is normally no charge for exercising a data-protection right. However, a reasonable fee may be charged, or a request may be refused, where it is manifestly unfounded or excessive.

13. Automated Decision-Making

We do not use personal information collected through this website to make decisions based solely on automated processing that have legal or similarly significant effects.

14. Children's Information

The website and our firewood services are intended for adults.

We do not knowingly collect personal information directly from children through the website. If you believe that a child has provided information to us inappropriately, contact us so that we can investigate and take appropriate action.

15. External Websites and Social Media

The website contains links to external websites and services, including Facebook.

When you follow an external link, the relevant provider may collect information about your visit in accordance with its own privacy and cookie policies.

We are not responsible for the content, security or privacy practices of websites and services that we do not control.

16. Data-Protection Complaints

If you are concerned about how we have collected or used your personal information, contact us so that we can investigate the matter.

A data-protection complaint may be sent to:

Gamber Limited
New House Farm Barn
Grafton Lane
Hereford
HR2 8BL

Email: info@gamber.co.uk

Telephone: 07519 110239

We will acknowledge a data-protection complaint within 30 days. We will take appropriate steps to investigate it without undue delay, keep you informed where appropriate and tell you the outcome.

You also have the right to complain to the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Further information is available from the Information Commissioner's Office website.

17. Changes to This Privacy Policy

We may update this Privacy Policy when the website, our services, suppliers, business practices or legal obligations change.

The latest version will be published on this page and the “Last updated” date will be amended.

18. Contact Us

Questions about this Privacy Policy or our use of personal information should be sent to:

Gamber Limited, trading as Gamber Log Yard Hereford
New House Farm Barn
Grafton Lane
Hereford
HR2 8BL